Refund, Return & Cancellation Policy

At Tarashi, we take care to pack and deliver quality jewellery products to our customers. Since jewellery products are delicate and personal-use items, we follow a strict return and refund policy.

Please read this policy carefully before placing an order.

1. When can you Return?

We provide a 7-day return policy for damaged/wrong products delivered, in their original packaging, along with the invoice.

In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will require a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

2. How can you initiate the return?

Please follow these simple steps:

Step 1 - Check the product

Check that the product is unworn and in its original condition.

Make sure that all original tags and packaging are intact.

Any items that were damaged during transit must also bear the tag for us to process the exchange.

Step 2 - Contact us with your concern

Share your order details at care@forherstores.com or WhatsApp us on +91 98989 25916 for your return request.

Return requests due to damage/incorrect items should be placed within 48 hours of delivery, along with a 360-degree unpacking video of the parcel for us to process the request further.

Step 3 - Pack the product

Put the product with its original packaging in a box, along with the invoice and authenticity certificate. Please allow at least 12–15 business days for the entire return process to be completed.

Step 4 - Processing the return

Once we receive the product, we will do the quality assurance of the product.

After the QA passes, we will share a credit for the order amount, which can be used on our website for 1 year, only once.

3. Mandatory Box-Opening Video

For any damaged, defective, wrong, or missing product claim, a complete 360-degree unpacking video is mandatory.

The video must meet the following conditions:

Video must start before opening the outer package
The sealed package must be clearly visible
Shipping label / AWB details must be visible
Package opening process must be clearly visible
Product condition must be shown clearly
Video must be continuous, without cuts, pauses, or editing
Issue, damage, defect, or missing item must be clearly visible in the video

Claims without a proper 360-degree unpacking video may be rejected.

This requirement is necessary to verify whether the product was damaged during shipping, packing, or after delivery.

4. Non-Returnable Cases

Return, refund, or replacement will not be accepted in the following cases:

Request raised after 7 days from the date of receipt of the product
360-degree unpacking video not provided where required
360-degree unpacking video is edited, unclear, incomplete, or recorded after opening the package
Product is used, worn, washed, altered, or damaged by the customer
Product is returned without original packaging, tags, invoice, or authenticity certificate
Minor colour variation due to screen or lighting difference
Size or design preference issue after delivery
Change of mind after purchase
Customized or made-to-order products
Products damaged due to mishandling after delivery
Products purchased during clearance sale or final sale, if mentioned

5. How to Raise a Return / Replacement Request

To raise a request, contact us within 48 hours of delivery at:

Email: hello@tarashi.in

Phone / WhatsApp: +91 9920666925

Please share:

Order ID
Customer name
Registered mobile number
Clear description of the issue
Product photos
Complete 360-degree unpacking video

Our team will review the request and respond within 24–48 business hours.

6. Verification Process

Once the request is received, our team will verify the order details, product images, and 360-degree unpacking video.

Once we receive the product, we will do the quality assurance of the product.

After the QA passes, we will share a credit for the order amount, which can be used on our website for 1 year, only once.

7. Reverse Pickup / Return Shipping

If the claim is approved, we may arrange reverse pickup where courier service is available.

If reverse pickup is not available at the customer’s location, the customer may be asked to ship the product back to our address.

The product must be packed safely to avoid damage during return shipping.

8. Refund Timeline

Once the returned product is received and verified, the eligible refund will be processed within 5–7 business days.

After the refund is processed from our side, the amount may take additional time to reflect in the customer’s bank account, card, UPI, or wallet depending on the payment gateway and bank processing timelines.